WHOLEHOME WIFI POWERED BY EERO

• eero Mobile App
• How to reset eero
• The Different States of an Eero LED
• How do auto-updates keep my eero network safe?
• How do I connect devices to the eero network?
• Can multiple people manage an eero network?

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MISCELLANEOUS

• Customer Notifications by Text FAQ
• Final Invoice Buyout Program
• How to Transfer Metronet Tech Home To NRTC
• Metronet Customer Tools and Resources
• Referral Rewards Program
• Power Cycle to Restore Services

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CUSTOMER PORTAL

• Creating your myMetronet Portal Account
• Get the myMetronet Portal mobile app today!
• myMetronet Customer Portal Features
• Upgrade Your Services Online

BILLING

• What can I expect on my first bill?
• Understanding Your Metronet Invoice
• Metronet will buy out your current contract with another provider!
• Does Metronet have data caps?
• I'm moving. What do I need to do to transfer my Metronet services?
• What is the Technology Service Fee?

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WHY FIBER OPTICS?

• Why are fiber optics better?

SERVICE RELATED ISSUES

• Emergency Broadband Benefit Program (EBBP) is Now the Affordable Connectivity Program (ACP)
• Metronet's Response to COVID-19
• How do I contact Metronet customer service?
• Service Disruption Interruption Information
• Who should I contact if my services aren’t working properly?

RESIDENTIAL VACATION SUSPENSION AND RESTORATION

• How long does it take for service suspension or restoration to go into effect?
• What happens if I restore my services from vacation mode in the middle of a month?
• What is the minimum time I can be on vacation suspension and restoration?
• How long can my services be on vacation suspension and restoration?
• What happens to my bill when I’m on vacation suspension and restoration?
• Can I suspend my Metronet services if I’m going on an extended vacation?