What is Tech Assure?

Tech Assure covers any service calls or repairs to all Metronet-owned equipment.  If it's our equipment or our wiring, inside or outside your home, we'll fix it or replace it, and make sure it’s working optimally at no additional cost to you.  Tech Assure is reflected on your invoice in the amount of $12 per month.  Here are the benefits of Tech Assure:

Having connectivity issues?

  • 24/7/365 technical support is available by calling (877) 407-3224.
  • A trained technician will educate you and help troubleshoot your internet connection.  They will also assist with your internet connection to your computing, smart home or streaming devices 

Need on-site assistance with your equipment or connection? 

  • Service calls with a technician visit are completely free!  Other providers charge up to $100 if a technician has to visit your home - not at Metronet!  If you need a technician, Tech Assure has got you covered!

Need equipment repaired or replaced?  

  • We will update or replace Metronet in-home equipment if needed as determined by a Metronet technician. 
  • If it's our equipment or our wiring, inside or outside your home, we'll fix it or replace it, and make sure it’s working optimally at no additional cost to you.

Fiber line cut by a lawn mower or chewed through by a critter?

  • We’ll take care of it!  We will repair or replace any Metronet wiring if damaged or cut - even if your pup chews through it!

Keep your WiFi connection at peak performance with Metronet’s Annual WiFi Optimization!

  • A technician will perform a yearly coverage review of your home and devices and make recommendations to optimize your WiFi experience.  This is available upon request in your Metronet service anniversary month.

Can Tech Assure be waived?

  • In order to provide best in class equipment and service to all our customers, Tech Assure is automatically included on each bill and cannot be waived.  For full terms and conditions of Tech Assure, please click HERE.