Why is my metronet fiber optic line/cable laying on top of the ground?

On occasion, Metronet runs temporary lines during installation or when completing repairs. Crews will bury the line as soon as possible, typically within two weeks. The following circumstances can slow down the line bury process:

  • Weather delays, particularly when the ground is wet, or in winter months when the ground is frozen
  • Permitting issues
  • Construction timing coordination with contractors and other locating utilities
  • Observation of state and federally recognized Holidays
  • Lack of access to private property

Metronet works in conjunction with state locating utilities, such as Indiana811, JULIE, and Kentucky 811 to identify all underground gas, electric, and water lines in your yard.  These utilities will be clearly marked with landscaping paint or a series of colorful flags in order to assist crews in determining the most suitable location to bury the line.  Once the fiber is buried, property owners should remove the flags at their convenience.

If you have privately installed underground electrical lines, invisible dog fences, irrigation or sprinkler systems, etc., it is very important to notify us of these items. Metronet will provide flags to you to mark these items, or you can choose to use landscape-safe spray paint (not provided by Metronet). You may also report these items to us at www.metronet.com/construction by clicking the “Ask Questions” tab.  You may also call 877-407-3224 or email customer_service@metronet.com with any concerns or special instructions.